Member Services Specialist

Total Community Credit Union; Taylor (MI); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

401(k) Match

Short-Term Disability

Long-Term Disability

AD&D

Life Insurance

EAP

Paid Time Off

Growth Opportunities

Job summary

Total Community Credit Union in Taylor, MI is seeking a Member Services Specialist to deliver friendly, member-focused service and help members meet their financial goals. You will open and maintain accounts, assist with transactions, and educate members on digital tools.

Qualified candidates bring at least 2 years in a similar role, preferably in banking or credit unions, with strong communication and multitasking abilities.

Qualifications

• Minimum 2 years of experience in a similar capacity or customer service role.
• Previous banking, credit union, financial institution, or teller experience strongly preferred.
• Cash handling experience preferred.
• Exceptional customer service and relationship-building skills.
• Friendly, positive, member focused attitude.
• Positive, professional, and team-oriented attitude.
• Ability to multitask in a fast-paced environment.
• Comfort with computers and financial systems.
• CU*Answers or credit union software is a plus.

Responsibilities

• Opening and maintaining consumer accounts, including checking, savings, and other deposit products
• Assisting members with account transactions, service requests, and account maintenance
• Processing consumer loan applications and assisting with loan disbursements and closings
• Identifying opportunities to recommend products and services that support members' financial goals
• Resolving member concerns quickly and professionally while providing outstanding service
• Educating members on digital banking tools and credit union services
• Maintaining accurate records and ensuring compliance with credit union policies and financial regulations
• Building strong member relationships through personalized financial solutions
• Supporting branch operations and contributing to team goals

Skills

Customer service

Relationship-building

Multitasking

Cash handling

Education

High school diploma or equivalent

Associate's or bachelor's degree preferred

Tools

CU*Answers

Job description

Description

About Total Community Credit Union

For more than 60 years, Total Community Credit Union has helped individuals and families throughout Michigan achieve their financial goals through personalized service, competitive lending solutions, and a member-first approach. We are committed to creating a supportive workplace where employees are valued, empowered, and given opportunities to grow their careers.

What You'll Do

As a Member Services Specialist, you'll serve as a trusted resource for members by delivering exceptional service and identifying financial solutions that meet their needs. Responsibilities include:

• Opening and maintaining consumer accounts, including checking, savings, and other deposit products
• Assisting members with account transactions, service requests, and account maintenance
• Processing consumer loan applications and assisting with loan disbursements and closings
• Identifying opportunities to recommend products and services that support members' financial goals
• Resolving member concerns quickly and professionally while providing outstanding service
• Educating members on digital banking tools and credit union services
• Maintaining accurate records and ensuring compliance with credit union policies and financial regulations
• Building strong member relationships through personalized financial solutions
• Supporting branch operations and contributing to team goals

Your Job Classification & Schedule:

Full-time, Monday–Saturday

Why You’ll Love Working Here

• Supportive, family-like work culture
• Medical, dental, and vision insurance options
• 401(k)
• 401(k) match
• STD, LTD, & AD&D
• Life insurance
• EAP
• Paid time off
• Opportunities for growth and advancement

Equal Opportunity Employer:

TCCU is proud to provide equal employment opportunities to all qualified applicants.

Requirements

• Minimum 2 years of experience in a similar capacity or customer service role required
• Previous banking, credit union, financial institution, or teller experience strongly preferred
• Cash handling experience preferred
• Exceptional customer service and relationship-building skills
• Friendly, positive, member focused attitude
• Positive, professional, and team-oriented attitude
• Ability to multitask in a fast-paced environment
• Comfort with computers and financial systems
• CU*Answers or credit union software is a plus

Education

• High school diploma or equivalent required
• Associate's or bachelor's degree in business, finance, communications, or related field preferred