Banking Member Services Associate I

Chief Financial Credit Union; Dearborn (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

401(k) employer contributions

Life insurance

Disability insurance

Paid holidays, vacation, and PTO

Tuition reimbursement

Job summary

Chief Financial Credit Union in Dearborn, MI, is seeking a Member Service Representative I to handle everyday transactions, assist members with account questions, and promote banking products. This full-time, in-person position offers a starting hourly range based on experience.

You’ll learn our products and systems while applying your strong service skills. Prior banking experience isn’t required, but helpful for faster advancement in a growing team.

Qualifications

• Clear, professional communication skills in person and by phone.
• Strong attention to detail and a commitment to accuracy.
• Comfort using computers and learning multiple systems.
• A willingness to recommend products and services that fit a member’s needs.
• Good judgment, respect for confidentiality, and a team-oriented approach.

Responsibilities

• Assisting members in person and by phone.
• Processing deposits, withdrawals, payments, transfers, and other transactions accurately.
• Opening, closing, and maintaining consumer accounts.
• Answering account questions and helping resolve routine service concerns.
• Asking questions to understand members’ needs and recommending appropriate products, services, and digital tools.
• Helping members use online and mobile banking.
• Balancing your cash drawer and completing end-of-day procedures.
• Protecting member accounts and information through verification, security, and confidentiality procedures.
• Maintaining accurate records and knowing when to involve another teammate.
• Contributing to branch service and performance goals while keeping the member’s needs at the center of each conversation.

Skills

Communication skills

Attention to detail

Computer skills

Product recommendations

Confidentiality and judgment

Job description

Chief Financial Credit Union in Dearborn, MI, is seeking a Member Service Representative I to handle everyday transactions, assist members with account questions, and promote banking products. This full-time, in-person position offers a starting hourly range based on experience.

You’ll learn our products and systems while applying your strong service skills. Prior banking experience isn’t required, but helpful for faster advancement in a growing team.