Member Services Advisor — Banking & Community Help

State Employees' Credit Union; Salisbury (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

State Employees' Credit Union in Salisbury, MD is seeking a dedicated Member Services Representative to assist members with routine transactions, account inquiries, and product information across in-person and digital channels.

You will balance cash, process account openings, wires, and notary services while upholding SECU policies. Excellent communication and problem-solving skills are essential, with a focus on people helping people philosophy.

Qualifications

• Must have high school diploma or GED equivalent.
• Must have excellent communication skills, both verbal and written.
• Must be self-motivated and dependable.
• Must be an active listener and communicator.
• Minimum of 2 years of SECU or related experience preferred.

Responsibilities

• Greet and assist members in a courteous, professional manner across service channels.
• Balance the cash drawer and process transactions accurately.
• Open and maintain accounts, including tax-advantaged and foreign currency where applicable.
• Process wire transfers, notary services, and account maintenance per procedures.
• Respond to member inquiries and provide quality referrals to other SECU products and services.
• Support drive-through operations and assist with daily branch duties as needed.

Skills

Cash handling

Customer service

Communication skills

Problem solving

Active listening

Education

High School Diploma or GED

Tools

CXone

OnBase

Job description

State Employees' Credit Union in Salisbury, MD is seeking a dedicated Member Services Representative to assist members with routine transactions, account inquiries, and product information across in-person and digital channels.

You will balance cash, process account openings, wires, and notary services while upholding SECU policies. Excellent communication and problem-solving skills are essential, with a focus on people helping people philosophy.