Member Services Associate — Start Your Banking Career

State Employees' Credit Union; Ohio; On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union is seeking an Associate Member Services Representative to deliver outstanding member service through in-person, phone, and digital channels. You will handle transactions, balance cash drawers, and participate in basic account openings under supervision.

The role emphasizes confidentiality, security, and teamwork as you complete training modules and support daily branch operations.

Qualifications

• Must have high school diploma or GED.
• Strong verbal and written communication skills.
• Ability to handle cash and perform member transactions.

Responsibilities

• Greet and assist members in person, by phone, or through digital channels.
• Process transactions and balance cash drawer daily.
• Open basic accounts under supervision and follow MIP procedures.
• Protect member information and adhere to security policies.
• Coordinate with other departments to fulfill member requests.
• Maintain records and assist with routine reports.

Skills

Customer service

Cash handling

Phone support

In-person service

Education

High school diploma or GED

Bachelor’s degree preferred (NC-CTP)

Tools

CXone

Excel

Job description

State Employees' Credit Union is seeking an Associate Member Services Representative to deliver outstanding member service through in-person, phone, and digital channels. You will handle transactions, balance cash drawers, and participate in basic account openings under supervision.

The role emphasizes confidentiality, security, and teamwork as you complete training modules and support daily branch operations.