Member Services Associate: Banking Support & Advisory

State Employees' Credit Union

Florida

On-site

USD 22,000 - 30,000

Full time

4 days ago

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Job summary

State Employees' Credit Union in the United States is seeking a MSS Associate Member Services Representative to deliver routine member service via telephone and digital channels. You will handle inquiries related to accounts, deposits, card services, and digital support, while upholding SECU’s commitment to privacy and security.

You will participate in comprehensive training, complete core modules, and continuously develop knowledge of products, services, and referrals.

Qualifications

Must have a high school diploma or GED.
Ability to communicate clearly, both verbally and in writing.
Willingness to complete required core training within 12 months.

Responsibilities

Attend Excel and Elevate – New Employee Training (E&E).
Complete the 10 Core modules after E&E and expand knowledge of accounts, lending, and credit union policies.
Provide exemplary member service via phone and digital channels; respond to inquiries on accounts and deposits.
Educate members on SECU products and services and offer quality referrals.
Maintain confidentiality and follow security procedures and KPI targets.
Assist in other operational areas as needed and participate in ongoing training.
Develop proficiency in the CXone platform and stay informed on resources and regulations.