Branch Member Services Specialist

State Employees' Credit Union; Morningside Manor (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

State Employees' Credit Union seeks a member service-oriented team member to provide exemplary service across channels. You will greet members, open accounts, process transactions, and handle vault and cash operations with accuracy.

The role requires strong math and communication skills, basic computer literacy, and the ability to work in a fast-paced environment while maintaining confidentiality and professionalism. Training and development are expected as part of this position.

Qualifications

• High level of self-control and good communication skills.
• Fast-paced environment – use sound judgment under pressure.
• Willingness to participate in ongoing training and professional development.
• Basic computer skills and comfort with clerical tasks.
• Fluent English and ability to cooperate with coworkers.

Responsibilities

• Greet members and respond to needs; educate on services.
• Open accounts and process changes; handle new memberships.
• Balance cash drawer and balance vault, ATM, and coin sorter.
• Operate drive-thru window as needed; manage daily reports.
• Assist members with account problems and reconciliations.

Skills

Communication skills

Mathematical skills

Organizational skills

Positive attitude

Tools

Margo system

Image System

Adding machine

Job description

State Employees' Credit Union seeks a member service-oriented team member to provide exemplary service across channels. You will greet members, open accounts, process transactions, and handle vault and cash operations with accuracy.

The role requires strong math and communication skills, basic computer literacy, and the ability to work in a fast-paced environment while maintaining confidentiality and professionalism. Training and development are expected as part of this position.