Member Services Specialist

Ams Nw; Portland (OR); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Sick time

Holidays

401(k) with company match

Education reimbursement

Opportunities to learn new skills

Job summary

AMS NW is seeking a Member Services Specialist to join our team. This role focuses on being the first point of contact for homeowners, board members, vendors, and internal teams, answering calls and emails, routing requests, and keeping information in our systems accurate.

The position is in office, Monday–Friday, 8:00 AM–5:00 PM, with benefits including medical, dental, vision, paid leave, 401(k) match, and education reimbursement after one year.

Qualifications

• Previous customer service, administrative, reception, or similar experience.
• Strong communication skills and a professional, friendly approach.
• Good organization and attention to detail.
• Ability to stay on top of multiple tasks and priorities.
• Comfortable working with phones, email, and computer systems throughout the day.
• Team-oriented attitude and willingness to jump in and help where needed.
• Dependable, adaptable, and enjoys helping others.

Responsibilities

• Answer incoming phone calls and emails and provide friendly, professional assistance.
• Help homeowners, board members, and vendors with general questions and requests.
• Determine where questions or requests need to go and make sure they reach the appropriate team member.
• Follow up on requests and help keep items moving.
• Enter and maintain accurate information in company systems.
• Process incoming mail and assist with general office responsibilities.
• Help with scheduling, coordination, and other administrative tasks and projects.
• Work closely with other team members to provide a positive experience for the communities we serve.

Skills

Customer service

Communication skills

Organization

Team player

Multitasking

Job description

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Title: Member Services Specialist
Pay: $19–$21 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM | In Office

If you’re someone who enjoys helping people, staying organized, and keeping things moving, this could be a great opportunity for you.

AMS | Association Management Services NW is looking for a Member Services Specialist to join our team. This position is a great fit for someone with customer service or administrative experience who enjoys being a helpful first point of contact and working with a variety of people throughout the day.

You’ll work with homeowners, board members, vendors, and internal teams to answer questions, direct requests, and help make sure things get to the right person. You’ll also assist with a variety of office and administrative tasks, so no two days are exactly the same.

WHAT YOU’LL DO:

• Answer incoming phone calls and emails and provide friendly, professional assistance.
• Help homeowners, board members, and vendors with general questions and requests.
• Determine where questions or requests need to go and make sure they reach the appropriate team member.
• Follow up on requests and help keep items moving.
• Enter and maintain accurate information in company systems.
• Process incoming mail and assist with general office responsibilities.
• Help with scheduling, coordination, and other administrative tasks and projects.
• Work closely with other team members to provide a positive experience for the communities we serve.

WHAT WE’RE LOOKING FOR:

• Previous customer service, administrative, reception, or similar experience.
• Strong communication skills and a professional, friendly approach.
• Good organization and attention to detail.
• Ability to stay on top of multiple tasks and priorities.
• Comfortable working with phones, email, and computer systems throughout the day.
• A team-oriented attitude and willingness to jump in and help where needed.
• Someone who is dependable, adaptable, and enjoys helping others.

WHAT WE OFFER:

• $19–$21 per hour, depending on experience.
• Medical, dental, and vision benefits with employer contributions.
• Paid vacation, sick time, and holidays.
• 401(k) with company match eligibility.
• Education reimbursement after one year.
• Opportunities to learn new skills and grow within the company.
• A supportive, team-oriented work environment.

If you’re looking for a steady, Monday–Friday opportunity where you can use your customer service and organizational skills while continuing to learn and grow, we’d love to hear from you.