In-Office Member Services Pro | Customer Care & Admin

Ams Nw; Portland (OR); On-site; USD 54,443,000 - 60,174,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

Sick time

Holidays

401(k) with company match

Education reimbursement

Opportunities to learn new skills

Job summary

AMS NW is seeking a Member Services Specialist to join our team. This role focuses on being the first point of contact for homeowners, board members, vendors, and internal teams, answering calls and emails, routing requests, and keeping information in our systems accurate.

The position is in office, Monday–Friday, 8:00 AM–5:00 PM, with benefits including medical, dental, vision, paid leave, 401(k) match, and education reimbursement after one year.

Qualifications

• Previous customer service, administrative, reception, or similar experience.
• Strong communication skills and a professional, friendly approach.
• Good organization and attention to detail.
• Ability to stay on top of multiple tasks and priorities.
• Comfortable working with phones, email, and computer systems throughout the day.
• Team-oriented attitude and willingness to jump in and help where needed.
• Dependable, adaptable, and enjoys helping others.

Responsibilities

• Answer incoming phone calls and emails and provide friendly, professional assistance.
• Help homeowners, board members, and vendors with general questions and requests.
• Determine where questions or requests need to go and make sure they reach the appropriate team member.
• Follow up on requests and help keep items moving.
• Enter and maintain accurate information in company systems.
• Process incoming mail and assist with general office responsibilities.
• Help with scheduling, coordination, and other administrative tasks and projects.
• Work closely with other team members to provide a positive experience for the communities we serve.

Skills

Customer service

Communication skills

Organization

Team player

Multitasking

Job description

AMS NW is seeking a Member Services Specialist to join our team. This role focuses on being the first point of contact for homeowners, board members, vendors, and internal teams, answering calls and emails, routing requests, and keeping information in our systems accurate.

The position is in office, Monday–Friday, 8:00 AM–5:00 PM, with benefits including medical, dental, vision, paid leave, 401(k) match, and education reimbursement after one year.