Member Services Associate

Ccmc; Broomfield (CO); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Employee Assistance Program (EAP)

Calm Health

401(k) with Company Match

Paid sick leave (state/local)

Flexible schedule

Job summary

CCMC is seeking a part-time Member Services Associate to support the community management team in a resident-centric adult community in Colorado. You will greet guests, handle calls, draft documents, and assist with events, mail, and calendar updates.

Ideal candidates bring customer service experience, excellent phone etiquette, strong communication and organization, and a valid driver’s license. A pre-employment drug screen and background check are required, with a friendly, professional

Qualifications

• Customer service experience preferred
• Excellent telephone manner and strong Customer service focus
• Strong communication and organizational skills
• Must have a valid driver’s license
• Pre-employment drug screen and background check

Responsibilities

• Greet and assist guests, answer phones and direct calls
• Note accurate messages and route to appropriate parties
• Operate and maintain office equipment
• Draft and proofread a variety of association documents including maintenance work orders
• Assist owners with coordinating resident-hosted events
• Update the association’s website and calendar
• Receive, prepare and deliver mail and packages
• Perform other administrative duties as needed

Skills

Customer service

Telephone support

Communication

Organization

MS Office (Outlook/Word/Excel)

Driver's license

Tools

Microsoft Office

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This active adult (+55) community association has extensive lifestyle and fitness programming, extensive open space, a trail system, and the centerpiece community recreation facility.

The Member Services Associate provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail and packages
• Performing other administrative duties as needed

What we’re looking for:

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Must have a valid driver’s license in the state of employment
• Availability to work nights and weekends
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Starting salary range is $18-$20 per hour depending on experience.
• Support Programs – Employee Assistance Program (EAP) and Calm Health.
• As a part-time employee, you may be eligible to accrue paid sick leave in accordance with applicable state and local laws.
• 401(k) with Company Match – Automatic enrollment with a 30% match on the first 10% of contributions.
• Competitive pay, depending on experience
• Part-time 20-30 hours per week, flexible schedule
• Most importantly, a caring team who is dedicated to your success!