Member Services Coordinator - Portland, OR

Ams Nw; Portland (OR); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k) with company match

Opportunities for growth and advancement

Job summary

Ams Nw is looking for a Member Services Administrator in Portland, Oregon. This full-time in-office position involves answering calls and emails to support homeowners and internal teams, maintaining records, and assisting with various office tasks. Candidates should have prior experience in customer service and exhibit strong organizational and communication skills. Benefits include paid time off, medical coverage, and a 401(k) plan.

Qualifications

• Previous experience in customer service, administrative support, or call center environments.
• Strong organizational skills and attention to detail.
• Comfortable handling multiple tasks throughout the day.
• Clear and professional communication skills.

Responsibilities

• Answer incoming calls and emails, providing accurate and professional support.
• Route inquiries to the appropriate team members.
• Maintain and update records and internal systems.
• Assist with mail processing and general office tasks.
• Support scheduling and internal coordination as needed.
• Provide a positive experience for homeowners, vendors, and team members.

Skills

Customer service experience

Organizational skills

Clear communication

Ability to multitask

Job description

Job Title: Member Services Administrator
Pay: $18–$20 per hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM (in office)

AMS is hiring a Member Services Administrator to support daily operations and provide customer service to homeowners and internal teams. This is a fast‑paced, fully in‑office role that requires strong communication, organization, and the ability to handle a high volume of requests.

Responsibilities

• Answer incoming calls and emails, providing accurate and professional support
• Route inquiries to the appropriate team members
• Maintain and update records and internal systems
• Assist with mail processing and general office tasks
• Support scheduling and internal coordination as needed
• Provide a positive experience for homeowners, vendors, and team members

Qualifications

• Previous experience in customer service, administrative support, or call center environments
• Strong organizational skills and attention to detail
• Comfortable handling multiple tasks throughout the day
• Clear and professional communication skills
• Ability to stay calm and focused in a fast‑paced environment
• Paid time off, including vacation, sick time, and holidays
• Medical, dental, and vision coverage with employer contribution
• 401(k) with company match eligibility
• Opportunities for growth and advancement