Member Services & Sales Specialist

ComForCare Home Care (Raleigh, NC); Gonzales (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one 가족成员或

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to welcome members and guests, provide a superior experience, and support front desk operations. You will assist with tours, sign-ups, and member inquiries while ensuring a clean, welcoming environment.

The role emphasizes outstanding customer service, robust communication, and the ability to handle inquiries with diplomacy and empathy in a busy fitness club setting.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Problem solving

Diplomacy

Listening

Job description

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative to welcome members and guests, provide a superior experience, and support front desk operations. You will assist with tours, sign-ups, and member inquiries while ensuring a clean, welcoming environment.

The role emphasizes outstanding customer service, robust communication, and the ability to handle inquiries with diplomacy and empathy in a busy fitness club setting.