Member Experience & New Member Sales Pro

ComForCare Home Care (Raleigh, NC); Minnetonka (MN); Presencial; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dollars for Scholars

Employee Appreciation

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Team Support

Descripción de la vacante

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, assist with tours, sign-ups, cancellations, and check-ins, delivering a superior member experience at the front desk.

The role emphasizes friendly communication, problem solving, and teamwork, with responsibilities including answering calls, guiding prospective members, and maintaining a welcoming environment while supporting Club Manager and team leads.

Formación

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsabilidades

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Conocimientos

Customer service

Honesty

Work ethic

Descripción del empleo

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, assist with tours, sign-ups, cancellations, and check-ins, delivering a superior member experience at the front desk.

The role emphasizes friendly communication, problem solving, and teamwork, with responsibilities including answering calls, guiding prospective members, and maintaining a welcoming environment while supporting Club Manager and team leads.