Member Experience & New Member Sales Pro
ComForCare Home Care (Raleigh, NC)
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Benefits offered by this job
Job summary
Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, assist with tours, sign-ups, cancellations, and check-ins, delivering a superior member experience at the front desk.
The role emphasizes friendly communication, problem solving, and teamwork, with responsibilities including answering calls, guiding prospective members, and maintaining a welcoming environment while supporting Club Manager and team leads.
Qualifications
- Honesty and good work ethic.
- Strong customer service skills.
- Basic computer proficiency.
Responsibilities
- Greet/meet potential members, providing a great customer experience.
- Handle front desk related tasks.
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls and tours.
- Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
- Help maintain the neatness/cleanliness of the club.
Skills
Job description
Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to greet members, assist with tours, sign-ups, cancellations, and check-ins, delivering a superior member experience at the front desk.
The role emphasizes friendly communication, problem solving, and teamwork, with responsibilities including answering calls, guiding prospective members, and maintaining a welcoming environment while supporting Club Manager and team leads.
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