Member Services & Sales Specialist

Planet Fitness; Sturbridge (MA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) with 3% company match

Term Life Insurance

Flexible Spending Accounts

Employee discounts

Job summary

Planet Fitness is hiring a Member Services Representative to deliver an exceptional, judgement-free member experience. You will greet members, assist with check-ins, address questions, and help maintain a clean, friendly club environment.

The role offers flexible scheduling with both full-time and part-time shifts, opportunities for career growth, and a benefits-forward culture that emphasizes community and accessibility for all members.

Qualifications

• 18 years or older required.
• CPR/AED certification available via Planet Fitness training.
• Basic computer proficiency required.

Responsibilities

• Greet members and guests; assist with questions at check-in.
• Promote the Judgement Free Zone and support members on their fitness journeys.
• Resolve member concerns and escalate to Club Manager as needed.
• Answer phones in a friendly manner and assist inquiries.

Skills

Customer service

Communication

Technology literacy

Job description

Planet Fitness is hiring a Member Services Representative to deliver an exceptional, judgement-free member experience. You will greet members, assist with check-ins, address questions, and help maintain a clean, friendly club environment.

The role offers flexible scheduling with both full-time and part-time shifts, opportunities for career growth, and a benefits-forward culture that emphasizes community and accessibility for all members.