Member Services & Sales Associate

Planet Fitness; Webster (MA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% 0

Term Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Job summary

Planet Fitness in Webster, MA seeks a friendly Member Services Representative to deliver exceptional customer service to members and guests, assist with check-in, sign-ups, and memberships, and promote the Judgement Free Zone.

Join a team focused on helping members on their fitness journeys while maintaining a clean, welcoming club environment with opportunities for full-time or part-time shifts.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions or concerns at check-in.
• Promote the Judgement Free Zone by connecting with members on the club floor and offering assistance.
• Resolve member concerns and escalate to the Club Manager when needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership-related functions: sign-ups, billing updates, cancellations, and transfers.
• Meet or exceed individual sales goals and contribute to club targets.

Skills

Positive attitude

Customer service

Communication skills

Team player

Empathy

Job description

Planet Fitness in Webster, MA seeks a friendly Member Services Representative to deliver exceptional customer service to members and guests, assist with check-in, sign-ups, and memberships, and promote the Judgement Free Zone.

Join a team focused on helping members on their fitness journeys while maintaining a clean, welcoming club environment with opportunities for full-time or part-time shifts.