Member Services Rep - Gym Front Desk

houfit; California; On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) plan

Free PF Black Card gym membership

Opportunities for growth

Job summary

Houston Fitness Partners is hiring a Member Services Representative to welcome members and guests, assist with inquiries, and help maintain a clean, safe club environment. You will handle phone inquiries, schedule tours, and support basic retail transactions to meet sales goals.

We value a friendly, energetic attitude, punctuality, and reliable teamwork. This role requires 18+ and the ability to pass a background check, with CPR/AED certification pursued during employment.

Qualifications

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member's/guest's need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Skills

Customer service

Self-starter

Punctuality

Computer proficiency

Job description

Houston Fitness Partners is hiring a Member Services Representative to welcome members and guests, assist with inquiries, and help maintain a clean, safe club environment. You will handle phone inquiries, schedule tours, and support basic retail transactions to meet sales goals.

We value a friendly, energetic attitude, punctuality, and reliable teamwork. This role requires 18+ and the ability to pass a background check, with CPR/AED certification pursued during employment.