Member Services Associate — Front Desk & Growth

Houston Fitness Partners; Kingwood (WV); Vor Ort; USD 11.000 - 16.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision Insurance

401(k) plan

Free PF Black Card gym membership

Opportunities for growth

Zusammenfassung

Houston Fitness Partners is seeking a friendly Member Services Representative to greet guests, assist with membership needs, and process transactions at Planet Fitness locations.

You will provide high-energy, reliable service in a fast-paced fitness retail environment, answer phones, conduct member tours, and help drive sales while maintaining cleanliness and safety standards. Training includes CPR/AED certification prior to employment.

Qualifikationen

• Greet members/guests with confidence and professionalism.
• Anticipate needs and deliver accurate, efficient service in a fast-paced environment.
• Answer phones promptly with friendly, knowledgeable information.
• Resolve customer concerns with clear communication and problem-solving.
• Perform member calls and tours to assess needs; execute transactions and drive sales.
• Regular cleaning/sanitizing of the club and equipment during shift.
• Answer questions about procedures and policies clearly and courteously.
• May work at any Planet Fitness location within the Houston Fitness Partners franchise.

Aufgaben

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Kenntnisse

Customer service

Initiative

Punctuality

Computer skills

Jobbeschreibung

Houston Fitness Partners is seeking a friendly Member Services Representative to greet guests, assist with membership needs, and process transactions at Planet Fitness locations.

You will provide high-energy, reliable service in a fast-paced fitness retail environment, answer phones, conduct member tours, and help drive sales while maintaining cleanliness and safety standards. Training includes CPR/AED certification prior to employment.