Member Experience Associate

HFP Greater OST, LLC; United States; On-site; USD 11,000 - 16,000; Full time

Job summary

Planet Fitness is hiring a Member Service Representative for the Houston Fitness Partners locations in the Houston area. You will greet members, answer phones, and assist guests with information while delivering fast, friendly service in a busy club setting.

You will help drive membership sales at the front desk, perform retail transactions, and maintain club cleanliness. The role requires 6–12 months of customer service experience, punctuality, basic computer skills, and a commitment to a

Qualifications

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner.
• Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Skills

Customer service

Punctual

Dependable

Basic computer skills

Multi-tasking

Self-starter

Face-to-face experience

Job description

Planet Fitness is hiring a Member Service Representative for the Houston Fitness Partners locations in the Houston area. You will greet members, answer phones, and assist guests with information while delivering fast, friendly service in a busy club setting.

You will help drive membership sales at the front desk, perform retail transactions, and maintain club cleanliness. The role requires 6–12 months of customer service experience, punctuality, basic computer skills, and a commitment to a