Member Services Associate — Gym Concierge | Free Gym Access

HFP Crosbie, LLC; Texas; Presencial; USD 12.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

PF Black Card

401(k) plan

Descripción de la vacante

Houston Fitness Partners is seeking a Member Service Representative to greet members and guests, deliver friendly, accurate information, and support daily club operations. The role emphasizes high-energy customer service in a fast-paced retail environment and requires ability to tour prospective members and assist with sales goals.

Responsibilities include answering phones, resolving concerns, and maintaining club cleanliness.

Formación

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsabilidades

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner.
• Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.
• Subject to work at any Planet Fitness location within Houston Fitness Partners franchise.

Conocimientos

Customer service

Communication

Self-starter

Punctual

Computer skills

Descripción del empleo

Houston Fitness Partners is seeking a Member Service Representative to greet members and guests, deliver friendly, accurate information, and support daily club operations. The role emphasizes high-energy customer service in a fast-paced retail environment and requires ability to tour prospective members and assist with sales goals.

Responsibilities include answering phones, resolving concerns, and maintaining club cleanliness.