Member Services & Programs Specialist

New Britain-Berlin YMCA; New Britain (CT); On-site; USD 20,664 - 27,552; Part time

Job summary

A community-focused organization in Connecticut is seeking a Member Services Representative to provide excellent service, support membership growth, and assist with program enrollment. The candidate should have a Bachelor's degree and strong communication skills, with preference given to those with prior customer service experience. Responsibilities include greeting members, performing clerical tasks, and ensuring a welcoming environment. This position requires flexible scheduling, including evenings and weekends.

Qualifications

• Ability to relate effectively to diverse groups of people.
• Ability to work a flexible schedule, including evenings and weekends.
• One to two years of related experience preferred.

Responsibilities

• Provide excellent service and a welcoming environment.
• Greet members and guests warmly.
• Handle membership concerns and resolve issues.
• Perform various clerical duties and maintain accurate records.

Skills

Customer service

Communication

Multi-tasking

Education

Bachelor’s degree in related field or equivalent

Job description

A community-focused organization in Connecticut is seeking a Member Services Representative to provide excellent service, support membership growth, and assist with program enrollment. The candidate should have a Bachelor's degree and strong communication skills, with preference given to those with prior customer service experience. Responsibilities include greeting members, performing clerical tasks, and ensuring a welcoming environment. This position requires flexible scheduling, including evenings and weekends.