Member Services Pro — Grow Impact & Serve Members

Self-Help Credit Union; Franklin (CT); On-site; USD 28,000 - 39,000; Full time

Job summary

Self-Help Credit Union in Connecticut is seeking a Member Service Representative to deliver outstanding customer service while processing transactions and opening accounts. You will guide members to appropriate products and services, maintain accurate records, and help resolve account issues with care and efficiency.

The role requires attention to detail, strong communication, and flexibility for full-time or part-time schedules, including evenings and weekends.

Qualifications

• High School diploma or equivalent.
• Prior experience in financial services or customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to handle cash/daily transactions and adhere to policies.

Responsibilities

• Interact with members to identify needs and promote services.
• Process deposits, loan payments, transfers, and other transactions.
• Open new accounts and maintain accurate records.
• Provide excellent customer service and resolve inquiries.
• Promote credit union products and services and upsell when appropriate.
• Observe security procedures and safeguard member information.

Skills

Customer service

Communication

Cash handling

Attention to detail

Problem solving

Time management

Education

High School diploma

Tools

New Solutions

Microsoft Excel

Microsoft Word

Outlook

Job description

Self-Help Credit Union in Connecticut is seeking a Member Service Representative to deliver outstanding customer service while processing transactions and opening accounts. You will guide members to appropriate products and services, maintain accurate records, and help resolve account issues with care and efficiency.

The role requires attention to detail, strong communication, and flexibility for full-time or part-time schedules, including evenings and weekends.