Member Experience & Engagement Specialist II

YMCA; New York (NY); On-site; USD 23,887 - 26,174; Part time

Benefits offered by this job

Medical benefits

Paid time off

Free YMCA membership

Job summary

A community-focused organization in New York seeks a Member Experience Representative to enhance member satisfaction and engagement. The role involves greeting members, providing tours, and efficiently processing transactions. Ideal candidates will have customer service experience, strong interpersonal skills, and a commitment to the organization's values. This position offers a dynamic work environment with opportunities for personal growth and development.

Qualifications

• Three (3) to five (5) years of customer service experience required.
• Ability to work in a fast-paced environment and deal with pressure.
• Strong interpersonal skills with the ability to quickly build rapport and credibility.

Responsibilities

• Provide a positive experience in person and by telephone.
• Efficiently and accurately process all transactions.
• Conduct yourself according to YMCA values of caring, honesty, respect, and responsibility.

Skills

Customer service experience

Interpersonal skills

Solution-oriented

Education

High School Diploma or equivalent

Coursework toward a bachelor’s degree

Tools

Microsoft Office

Job description

A community-focused organization in New York seeks a Member Experience Representative to enhance member satisfaction and engagement. The role involves greeting members, providing tours, and efficiently processing transactions. Ideal candidates will have customer service experience, strong interpersonal skills, and a commitment to the organization's values. This position offers a dynamic work environment with opportunities for personal growth and development.