Senior Member Services Lead: Welcoming & Engagement

Ymca Of Greater Hartford; Putnam (CT); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

The YMCA of Greater Hartford is seeking a Senior Member Service Representative in Putnam, CT. The role focuses on delivering exceptional member service, overseeing Welcome Center operations, and guiding front-desk staff.

Responsibilities include processing memberships, assisting with promotions, and supporting retention efforts while upholding YMCA policies and a welcoming environment. Evening/weekend availability may be required.

Qualifications

• Strong customer service and communication are essential.
• Ability to multitask and stay organized in a fast-paced environment.
• Experience with membership or front-desk operations is preferred.
• CPR/AED and First Aid certification required or obtainable within 90 days of hire.

Responsabilités

• Provide exceptional customer service at the Welcome Center.
• Train and onboard new MSRs and support staff.
• Process membership transactions, changes and program registrations.
• Assist with membership promotions and retention initiatives.
• Lead Welcome Center operations during assigned shifts and ensure coverage.

Connaissances

Customer service

Communication

Organizational skills

Problem-solving

Formation

High school diploma

Relevant college coursework/degree

Outils

Daxko Engage

CRM systems

POS systems

YMCA systems

Description du poste

The YMCA of Greater Hartford is seeking a Senior Member Service Representative in Putnam, CT. The role focuses on delivering exceptional member service, overseeing Welcome Center operations, and guiding front-desk staff.

Responsibilities include processing memberships, assisting with promotions, and supporting retention efforts while upholding YMCA policies and a welcoming environment. Evening/weekend availability may be required.