Member & Guest Services Specialist

YMCA OF SOUTHWEST FLORIDA; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A community wellness organization in Florida seeks a dedicated individual for member service responsibilities. The role includes greeting members, answering inquiries, handling transactions, and performing clerical duties while ensuring a positive atmosphere. Candidates must have prior customer service experience, strong communication skills, and be able to maintain confidentiality. Certifications in CPR and First Aid are required. Successful applicants will demonstrate a professional demeanor and a proactive attitude.

Qualifications

• Must pass Florida Criminal History Background Check.
• Professional appearance and behavior required.
• Must be a self-starter with high energy.

Responsibilities

• Greet and serve members and guests professionally.
• Answer telephones and provide required information.
• Receipt money transactions and manage program sign-ups.

Skills

Excellent verbal and communication skills

Customer service experience

Ability to prioritize and meet deadlines

Positive attitude

Ability to maintain confidentiality

Education

CPR and First Aid Certifications

Job description

A community wellness organization in Florida seeks a dedicated individual for member service responsibilities. The role includes greeting members, answering inquiries, handling transactions, and performing clerical duties while ensuring a positive atmosphere. Candidates must have prior customer service experience, strong communication skills, and be able to maintain confidentiality. Certifications in CPR and First Aid are required. Successful applicants will demonstrate a professional demeanor and a proactive attitude.