Member Services Pro: Gym Front Desk & Member Experience

Planet Fitness - Fitton Clubs; Bellbrook (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness - Fitton Clubs in Ohio is seeking a motivated Member Services Representative (MSR) to greet members, answer questions, handle inquiries, and process memberships in a friendly, professional manner. This full-time, on-site role emphasizes exceptional customer service, sales support for tours and sign-ups, and accurate handling of payments while upholding the Judgement Free Zone culture.

Bilingual English/Spanish are encouraged to apply, and the team offers benefits, growth

Qualifications

• Customer-focused interactions with members and guests.
• Ability to greet members, answer questions and handle inquiries.
• Accurate processing of memberships, payments and cancellations.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with tours, sign-ups and membership promotions (e.g., Black Card).
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures and maintain a clean, welcoming desk.

Skills

Customer service

Bilingual English/Spanish

Sales orientation

Communication skills

On-site presence

POS system),

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness - Fitton Clubs in Ohio is seeking a motivated Member Services Representative (MSR) to greet members, answer questions, handle inquiries, and process memberships in a friendly, professional manner. This full-time, on-site role emphasizes exceptional customer service, sales support for tours and sign-ups, and accurate handling of payments while upholding the Judgement Free Zone culture.

Bilingual English/Spanish are encouraged to apply, and the team offers benefits, growth