Member Services Pro — Gym Front Desk & Member Experience

Paycom - ATS; Coeur d'Alene (ID); On-site; USD 1,791,000 - 2,480,000; Full time

Benefits offered by this job

Medical Insurance

PTO

401(K) Plan

Dental Insurance

Vision Insurance

Job summary

Planet Fitness is seeking a Member Services Representative (MSR) to be the first point of contact for members and guests. You will provide friendly, professional service, assist with memberships, billing questions, and tours, and help maintain a clean, welcoming club environment.

This on-site role requires strong communication, reliability, and a positive attitude. CPR/AED and tanning certifications may be required; high school diploma or equivalent preferred; prior club or retail experience a

Qualifications

• Greeting members and guests in a friendly, professional manner.
• Assist with memberships, billing questions, and sign-ups.
• Maintain a clean, welcoming club environment.

Responsibilities

• Check members in using the club POS system and handle tours.
• Answer phones professionally and manage membership changes.
• Promote current membership specials and upgrades while meeting goals.

Skills

Customer Service

Sales & Upselling

Communication

On-site Work Ethic

Education

High School Diploma or equivalent

CPR/AED Certification

Tanning Certification

Tools

POS System

Job description

Planet Fitness is seeking a Member Services Representative (MSR) to be the first point of contact for members and guests. You will provide friendly, professional service, assist with memberships, billing questions, and tours, and help maintain a clean, welcoming club environment.

This on-site role requires strong communication, reliability, and a positive attitude. CPR/AED and tanning certifications may be required; high school diploma or equivalent preferred; prior club or retail experience a