Member Services Pro — Front Desk & Sales (Bonuses)

One World Fitness PFF, LLC; Escondido (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Job summary

One World Fitness is seeking a Member Services Representative (MSR) to greet members, manage the front desk, and drive membership sales at our Planet Fitness location. This role supports a friendly, efficient club environment and upholds the Judgement Free Zone standard.

Ideal candidates will have customer service experience, a passion for fitness, and strong communication skills. Benefits include performance bonuses, employee discounts, and free uniforms to support team success.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude required.
• Experience in sales is a plus.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact professionally.
• Strong listener with problem-solving and diplomatic communication.

Responsibilities

• Greet members, prospective members, and guests, delivering an exceptional experience.
• Enforce the Judgement Free zone and maintain a welcoming atmosphere.
• Handle front desk tasks including checking members in and signing up new members.
• Answer phones, assist with inquiries, and guide tours of the facility.
• Promote membership sales and retail products; support app downloads.
• Update member information and respond to questions promptly and professionally.

Skills

Customer service

Basic computer

Fitness passion

Positive attitude

Sales experience

Punctuality

Professional communication

Diplomacy

Education

High School diploma/GED

Job description

One World Fitness is seeking a Member Services Representative (MSR) to greet members, manage the front desk, and drive membership sales at our Planet Fitness location. This role supports a friendly, efficient club environment and upholds the Judgement Free Zone standard.

Ideal candidates will have customer service experience, a passion for fitness, and strong communication skills. Benefits include performance bonuses, employee discounts, and free uniforms to support team success.