Gym Front Desk & Member Services Pro

Planet Fitness - TG3E/CM3; New Philadelphia (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Free Black Card Membership

401(k) and Roth Plans

Flex Spending Accounts

Job summary

Planet Fitness in New Philadelphia, OH is seeking a Member Services Representative to greet members, answer questions, sign up new memberships, and maintain a clean, welcoming club environment. The role emphasizes friendly, professional service, accurate billing support, and promoting membership upgrades.

The MSR will manage front desk tasks, assist with tours, and ensure a positive member experience through attentive, solutions‑oriented interactions and adherence to club policies.

Qualifications

• Must be 18 years or older.
• On-site work is required; this is not remote.
• Strong, upbeat, professional attitude and work ethic.
• Reliable, punctual and dependable.
• Respectful and solutions-oriented interactions with members and employees.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning policies and procedures.
• Ability to read and follow verbal and written instructions.

Responsibilities

• Greet members and guests; provide friendly, professional service.
• Assist with membership inquiries, tours, sign-ups, and billing questions.
• Process new memberships, cancellations and payments accurately.
• Handle front desk operations and phone inquiries efficiently.
• Maintain cleanliness and order throughout the club.
• Support sales of memberships and upgrades (e.g., Black Card).

Skills

On-site work ethic

Punctuality

Customer-focused

Professional demeanor

Cleanliness mindset

Ability to follow instructions

CPR/AED certification

Education

High school diploma or equivalent

Job description

Planet Fitness in New Philadelphia, OH is seeking a Member Services Representative to greet members, answer questions, sign up new memberships, and maintain a clean, welcoming club environment. The role emphasizes friendly, professional service, accurate billing support, and promoting membership upgrades.

The MSR will manage front desk tasks, assist with tours, and ensure a positive member experience through attentive, solutions‑oriented interactions and adherence to club policies.