Member Services Pro — Front Desk & Member Experience

Planet Fitness; Englewood (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

401(K) and 401(K) matching

Dental insurance

Paid time off

Training & development

Wellness resources

Job summary

Planet Fitness in Ohio is seeking a friendly Member Services Representative to greet members, assist with sign-ups, and handle billing inquiries. This on-site full-time position emphasizes the brand's Judgement Free Zone experience and proactive guest service.

The MSR will manage front desk operations, process memberships, and maintain a clean, welcoming club environment while adhering to safety and training standards. Bilingual English/Spanish is encouraged to apply.

Qualifications

• Must be 18 years or older.
• On-site work requirement; not remote.
• CPR/AED certification within required timeframes.
• Tanning certification within required timeframes.
• Positive attitude, reliable, punctual, and solutions-oriented in interactions.
• Experience in customer service preferred; fitness/club experience a plus.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Explain memberships, answer questions, and assist with sign-ups or inquiries.
• Handle member transactions, billing questions, and account changes.
• Check members into the POS system and process payments and cancellations.
• Maintain cleanliness and safety throughout the club and restrooms.

Skills

Customer service

Communication

Bilingual (English/Spanish) encouraged

Positive attitude

Reliability / punctuality

Teamwork

Education

High school diploma or equivalent

Job description

Planet Fitness in Ohio is seeking a friendly Member Services Representative to greet members, assist with sign-ups, and handle billing inquiries. This on-site full-time position emphasizes the brand's Judgement Free Zone experience and proactive guest service.

The MSR will manage front desk operations, process memberships, and maintain a clean, welcoming club environment while adhering to safety and training standards. Bilingual English/Spanish is encouraged to apply.