Member Services Pro — Gym Front Desk & Guest Experience

First National Bankers Bank; Elyria (OH); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Training & development

Wellness resources

Free uniforms

Job summary

Planet Fitness is seeking a motivated Member Services Representative to be the first point of contact for members and guests. You will deliver outstanding customer service, handle inquiries, process memberships and payments, and help maintain a clean, welcoming Judgement Free Zone environment.

This on-site role requires reliability, positive attitude, and the ability to work afternoon/evening shifts. Bilingual English/Spanish is encouraged to best serve a diverse member base, with strong

Qualifications

• Provide excellent member service and resolve inquiries professionally.
• Engage with members and guests to promote memberships and features.
• Maintain club cleanliness and safety while following procedures.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with tours, sign-ups, and membership billing questions.
• Check members in using the club POS system and process payments accurately.
• Ensure club cleanliness and safety throughout the shift.

Skills

Customer service

Communication

On-site work

Bilingual support

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a motivated Member Services Representative to be the first point of contact for members and guests. You will deliver outstanding customer service, handle inquiries, process memberships and payments, and help maintain a clean, welcoming Judgement Free Zone environment.

This on-site role requires reliability, positive attitude, and the ability to work afternoon/evening shifts. Bilingual English/Spanish is encouraged to best serve a diverse member base, with strong