Member Services Pro: Gym Front Desk & Experience

First National Bankers Bank; Dayton (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

401(k) matching

Paid time off

Training & development

Wellness resources

Free Black Card Membership

PTO - Paid Time Off

Job summary

Planet Fitness is seeking a motivated Member Services Representative to join our team. You will be the first point of contact for members and guests, delivering exceptional customer service, handling inquiries and transactions, and helping maintain a clean, friendly 'Judgement Free Zone' environment.

This on-site role requires standing and walking, a positive attitude, and the ability to learn club policies.

Qualifications

• Must be 18 years of age or older.
• Must be able to work onsite; this is not a remote position.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.
• Excellent customer service and communication skills.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with memberships, billing questions, and sign-ups.
• Check members in using the club POS system.
• Respond to inquiries and ensure a clean, safe club environment.
• Maintain front desk operations and assist with tours and sign-ups.

Skills

Customer service

Onsite work

Professional communication

Teamwork

Bilingual English/Spanish

CPR/AED certification

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a motivated Member Services Representative to join our team. You will be the first point of contact for members and guests, delivering exceptional customer service, handling inquiries and transactions, and helping maintain a clean, friendly 'Judgement Free Zone' environment.

This on-site role requires standing and walking, a positive attitude, and the ability to learn club policies.