Member Services Pro — Gym Front Desk (Onsite, Flexible)

First National Bankers Bank; Dayton (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Flexible schedule

PTO – Paid Time Off

Free Black Card Membership

Job summary

Planet Fitness is seeking a Part-Time Member Services Rep (Morning) to greet members, assist with sign-ups and tours, and ensure a welcoming Judgement Free Zone environment.

The role emphasizes outstanding customer service, on-site presence, and bilingual English/Spanish encouragement. You will support front desk operations, payments, and account inquiries while upholding safety and cleanliness standards.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain and maintain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Create a positive club experience by delivering outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using the club POS.
• Answer phones professionally and efficiently.
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond to questions and inform management of issues promptly.

Skills

Customer service

Professionalism

Reliability

Punctuality

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a Part-Time Member Services Rep (Morning) to greet members, assist with sign-ups and tours, and ensure a welcoming Judgement Free Zone environment.

The role emphasizes outstanding customer service, on-site presence, and bilingual English/Spanish encouragement. You will support front desk operations, payments, and account inquiries while upholding safety and cleanliness standards.