Member Services Pro – Gym Front Desk & Member Care

First National Bankers Bank; Youngstown (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Free Black Card Membership

Job summary

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members and guests, answer inquiries, process memberships and payments, and support club operations in a clean, welcoming environment.

The role emphasizes a friendly, professional demeanor, bilingual English/Spanish abilities, and a commitment to maintaining the Judgement Free Zone culture. On-site work required.

Qualifications

• Must be 18 years or older and able to work onsite.
• Must obtain CPR/AED and tanning certifications within required timeframes.
• Background check including National Sex Offender Registry search is required.

Responsibilities

• Greet members, guests and prospective members; provide outstanding service.
• Assist with tours, sign-ups, and membership questions and billing inquiries.
• Process memberships, cancellations, and payments; answer phones professionally.
• Maintain cleanliness and assist with facility upkeep and safety.

Skills

Customer service

Bilingual English/Spanish

On-site work

Education

High school diploma or equivalent

CPR/AED Certification

Tanning Certification

Job description

Planet Fitness is seeking a Member Services Representative to deliver exceptional customer service to members and guests, answer inquiries, process memberships and payments, and support club operations in a clean, welcoming environment.

The role emphasizes a friendly, professional demeanor, bilingual English/Spanish abilities, and a commitment to maintaining the Judgement Free Zone culture. On-site work required.