Member Services Concierge - Gym Front Desk & Member Care

Planet Fitness

South Salt Lake (UT)

On-site

USD 17,000 - 22,000

Full time

6 days ago

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Benefits offered by this job

Free uniforms

Health insurance

Advancement opportunities

Paid time off

Training & development

Wellness resources

401k

401k matching

Dental insurance

Job summary

The Member Services Representative at Planet Fitness is the first point of contact for members and guests, delivering a superior customer experience while handling memberships and transactions. This on-site role requires bilingual English/Spanish abilities and a commitment to maintaining a clean, welcoming Judgement Free Zone environment.

Responsibilities include member tours, sign-ups, billing inquiries, and front desk operations, with emphasis on friendly interactions, safety, and adherence to

Qualifications

Must be 18 years of age or older and able to work onsite.
CPR/AED certification required within timeframes.
Tanning certification required within company timeframes.
Background check and safety screenings as part of employment.

Responsibilities

Greet members and guests in a friendly, professional manner and provide outstanding customer service.
Assist with tours, sign-ups, and membership inquiries; process payments and changes.
Check members in using POS; handle calls and member questions promptly.
Maintain clubhouse cleanliness and safety; ensure equipment storage and tidiness.

Skills

Customer service

Onsite work

Bilingual English/Spanish

Professional attitude

Education

High school diploma or equivalent

Job description

Responsibilities include member tours, sign-ups, billing inquiries, and front desk operations, with emphasis on friendly interactions, safety, and adherence to

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