Front Desk & Member Experience Associate

Planet Fitness - TG3E/CM3; Twin Falls (ID); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401(K) Plan

Free Black Card Membership

Job summary

Planet Fitness is seeking a Member Services Representative to greet members and guests, handle inquiries, process memberships and payments, and maintain a clean, welcoming club environment. You will provide information on memberships, promotions, and upgrades while meeting service goals.

The role requires on-site work with a positive attitude, reliability, and a focus on creating a positive member experience in a Judgment Free Zone setting.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to answer questions about memberships, prices, and benefits.
• Professional, friendly, and solutions-oriented in member interactions.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with account inquiries, changes, and billing questions.
• Provide information about memberships and amenities; assist with tours and sign-ups.

Skills

Customer service

Sales & membership

Front desk operations

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to greet members and guests, handle inquiries, process memberships and payments, and maintain a clean, welcoming club environment. You will provide information on memberships, promotions, and upgrades while meeting service goals.

The role requires on-site work with a positive attitude, reliability, and a focus on creating a positive member experience in a Judgment Free Zone setting.