Member Services Pro: Front Desk, Tours & Sales

Planet Fitness; Lakeside (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

A well-known fitness franchise is seeking a Member Services Representative to create an exceptional customer experience and maintain the positive atmosphere that makes it unique. This position offers personal development and the opportunity to promote from within. Responsibilities include greeting members, handling front desk activities, and responding to inquiries. Ideal candidates should have a passion for health, strong communication skills, and a customer service background. Join us in supporting a judgment-free fitness environment.

Qualifications

• Customer service experience preferred.
• Upbeat and positive attitude.
• Punctuality and reliability are crucial.
• Must be 18 years of age or older.
• CPR Certification AED/First Aid/CPR required.

Responsibilities

• Greet members and provide an exceptional customer experience.
• Enforce the Judgement Free zone.
• Answer phones and assist callers.
• New member sign-up and check-ins.
• Promote sales of tanning lotions and memberships.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Sales experience

Exceptional customer service skills

Strong listening abilities

Education

High School diploma/GED equivalent

Job description

A well-known fitness franchise is seeking a Member Services Representative to create an exceptional customer experience and maintain the positive atmosphere that makes it unique. This position offers personal development and the opportunity to promote from within. Responsibilities include greeting members, handling front desk activities, and responding to inquiries. Ideal candidates should have a passion for health, strong communication skills, and a customer service background. Join us in supporting a judgment-free fitness environment.