Fitness Front Desk & Member Experience Specialist

Planet Fitness - Page/JAX Group; Alaska; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading fitness franchise in the United States is seeking a Member Services Representative to create a positive member experience through exceptional customer service. Responsibilities include greeting members, handling front desk tasks, and addressing member inquiries. The ideal candidate should have a background in customer service and a passion for fitness. Join our team to make a difference in members' lives and help promote our inclusive 'Judgement Free Zone'. This role requires an upbeat attitude and strong problem-solving skills.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Respond to member questions and concerns.

Skills

Exceptional customer service skills

Ability to empathize and problem-solve

Basic computer proficiency

Upbeat and positive attitude

Job description

A leading fitness franchise in the United States is seeking a Member Services Representative to create a positive member experience through exceptional customer service. Responsibilities include greeting members, handling front desk tasks, and addressing member inquiries. The ideal candidate should have a background in customer service and a passion for fitness. Join our team to make a difference in members' lives and help promote our inclusive 'Judgement Free Zone'. This role requires an upbeat attitude and strong problem-solving skills.