Front Desk & Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Colorado; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness organization seeks a Member Services Representative to enhance the member experience through exceptional customer service. The role involves greeting members, managing front desk activities, and responding to inquiries. Ideal candidates possess a customer service background, a passion for fitness, and strong communication skills. The position requires standing and walking during shifts and lifting up to 50 lbs as needed. Join us in creating a welcoming atmosphere for all guests and members.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Punctuality and reliability is a must.
• Must be 18 years of age or older.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle all front desk activities including answering phones.
• Check members into the system and sign-up new members.
• Respond to member questions and concerns in a timely manner.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Excellent communication skills

Strong listening skills

Job description

A leading fitness organization seeks a Member Services Representative to enhance the member experience through exceptional customer service. The role involves greeting members, managing front desk activities, and responding to inquiries. Ideal candidates possess a customer service background, a passion for fitness, and strong communication skills. The position requires standing and walking during shifts and lifting up to 50 lbs as needed. Join us in creating a welcoming atmosphere for all guests and members.