Member Experience & Front Desk Associate

Planet Fitness; Mantua Township (NJ); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to ensure a positive member experience through exceptional customer service at the front desk. You will greet members, assist with check-ins, guide tours for prospective members, and help with new sign-ups.

The role requires basic computer skills and a passion for health and fitness, with a punctual, reliable, upbeat attitude and strong listening abilities. 18+ and a high school diploma are required.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Punctuality and reliability a must.
• Must be 18 years of age or older.
• Positive, upbeat attitude.

Responsibilities

• Greet members and guests, providing excellent customer service.
• Handle front desk duties including answer phones and member check-in.
• Assist with new member sign-ups and tours.
• Update member accounts as needed.
• Maintain club cleanliness and tidiness.
• Address member questions and escalate when needed.

Skills

Customer service

Communication

Teamwork

Education

High School diploma/GED

Tools

Membership database system

Job description

Planet Fitness is seeking a friendly Member Services Representative to ensure a positive member experience through exceptional customer service at the front desk. You will greet members, assist with check-ins, guide tours for prospective members, and help with new sign-ups.

The role requires basic computer skills and a passion for health and fitness, with a punctual, reliable, upbeat attitude and strong listening abilities. 18+ and a high school diploma are required.