Member Services Pro: Growth, Training & Perks

Planet Fitness - United FP Management, LLC; San Diego (CA); On-site; USD 18,000 - 22,000; Part time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Employee discounts

Job summary

Planet Fitness - United FP Management, LLC is seeking a Member Services Representative to welcome members, assist guests, and maintain a positive club atmosphere. This role emphasizes delivering excellent customer service in a fast-paced fitness environment.

You will learn the PF Mobile App, support tours, and help drive member engagement while upholding the Judgement Free Zone. Training and advancement opportunities accompany a friendly, team-oriented culture.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health is essential.
• Upbeat and positive attitude with strong interpersonal skills.
• Experience in sales is a plus.
• Punctual and reliable.
• Exceptional customer service; able to interact professionally with members and staff.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions; appropriate behavior and language.
• Must be 18 years or older.
• CPR AED/First Aid knowledge may be required.

Responsibilities

• Greet members, prospective members, and guests, providing an exceptional customer experience.
• Enforce the Judgement Free zone.
• Always smile and be courteous.
• Take prospects on tours.
• Handle front desk activities: answer phones, check members in, sign up new members, and guide tours.
• Help members download the PF Mobile App and update accounts as needed.
• Promote sales of memberships and tanning lotions.
• Create connections with the community.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Sales experience

Punctuality and reliability

Excellent interpersonal skills

Diplomacy and problem solving

High school diploma or GED

18+ years old

CPR/First Aid knowledge

Education

High School diploma/GED equivalent

Job description

Planet Fitness - United FP Management, LLC is seeking a Member Services Representative to welcome members, assist guests, and maintain a positive club atmosphere. This role emphasizes delivering excellent customer service in a fast-paced fitness environment.

You will learn the PF Mobile App, support tours, and help drive member engagement while upholding the Judgement Free Zone. Training and advancement opportunities accompany a friendly, team-oriented culture.