Member Services Pro - Front Desk & Tours

Planet Fitness - KS/LA Sutherland Group; Shreveport (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness - KS/LA Sutherland Group is seeking a Member Services Representative to create a positive member experience through superior customer service at the front desk. You will greet members and guests, check members in, assist with sign-ups, and give tours to prospective members.

You will also handle account updates, respond to questions professionally, and escalate issues to management. The role includes keeping the club clean and welcoming for all visitors.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact in a positive and professional way.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions; appropriate behavior/language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, give tours.
• Facilitate updates to member accounts.
• Respond to questions/concerns and escalate to management as needed.
• Maintain club cleanliness and neatness.

Skills

Customer service

Active listening

Communication

Positive attitude

Punctuality

Empathy

Problem solving

Diplomacy

Education

High School diploma/GED

Tools

Front desk software

Basic computer tools

Job description

Planet Fitness - KS/LA Sutherland Group is seeking a Member Services Representative to create a positive member experience through superior customer service at the front desk. You will greet members and guests, check members in, assist with sign-ups, and give tours to prospective members.

You will also handle account updates, respond to questions professionally, and escalate issues to management. The role includes keeping the club clean and welcoming for all visitors.