Member Experience Specialist — Front Desk & Tours

Midwest Fitness Partners; Milford (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver outstanding customer service at the front desk. You will greet members, process sign-ups, manage tours, and assist with account updates, ensuring a welcoming club environment.

Responsibilities include responding to questions, escalating issues to management as needed, maintaining cleanliness, and supporting daily operations. A positive, reliable attitude and CPR certification are required.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude expected.
• Punctuality and reliability essential.
• Exceptional customer service and professional demeanor.
• Strong listening and empathetic problem-solving abilities.
• Diplomatic interaction skills required.
• CPR certification required.
• High school diploma/GED required.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests with excellent service.
• Handle front desk tasks: answer phones, check in members, sign-ups, tours.
• Update member accounts as needed.
• Respond promptly to questions or concerns and escalate when appropriate.
• Keep the club neat and organized.
• Perform other related duties as assigned.

Skills

Customer service

Basic computer

Fitness enthusiasm

Positive attitude

Punctuality

Empathetic listening

Diplomatic interaction

Education

High school diploma/GED

CPR certification

Job description

Planet Fitness is seeking a Member Services Representative to deliver outstanding customer service at the front desk. You will greet members, process sign-ups, manage tours, and assist with account updates, ensuring a welcoming club environment.

Responsibilities include responding to questions, escalating issues to management as needed, maintaining cleanliness, and supporting daily operations. A positive, reliable attitude and CPR certification are required.