Member Services Concierge - Gym Experience Champion

Planet Fitness - KS/LA Sutherland Group; Wichita (KS); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness - KS/LA Sutherland Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

Greet members, handle front desk activities, assist with sign-ups and tours, update accounts and respond to questions promptly while maintaining a clean club environment. A friendly, reliable attitude and good communication are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED required.
• Must be 18 years of age or older.
• Friendly, upbeat and reliable with strong communication.

Responsibilities

• Greet members, prospective members and guests, delivering exceptional service.
• Handle front desk activities including phone calls and tours.
• Check members into the system and assist with new sign-ups.
• Facilitate account updates and respond to questions promptly.
• Maintain the club’s cleanliness and orderly appearance.

Skills

Customer service

Computer basics

Communication skills

Reliability

Punctual

Empathy

Problem solving

Active listening

Teamwork

Education

HS diploma / GED

Job description

Planet Fitness - KS/LA Sutherland Group is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests.

Greet members, handle front desk activities, assist with sign-ups and tours, update accounts and respond to questions promptly while maintaining a clean club environment. A friendly, reliable attitude and good communication are essential.