Member Services Pro - Front Desk & Tours, Mon-Fri

One World Fitness PFF, LLC; San Diego (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

One World Fitness (Planet Fitness) seeks a Member Services Representative to deliver an exceptional member experience at the front desk in a fast-paced gym environment. You will greet members, handle sign-ups, tours, and app help while promoting Planet Fitness offerings and assisting with member updates.

The role emphasizes a positive attitude, reliability, and strong customer service skills to contribute to a welcoming Judgement Free Zone for all guests.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health is preferred.
• Upbeat and positive attitude with reliability.

Responsibilities

• Greet members and guests, providing an exceptional customer experience.
• Enforce the Judgement Free zone at all times.
• Always smile and be courteous.
• Take prospects on tours of the facility.
• Handle front desk tasks: answer phones, check-in members, sign-ups, and assist with PF Mobile App.
• Facilitate member updates and respond to questions, escalating to management when needed.
• Assist with completing cleaning tasks and promoting memberships.

Skills

Customer service

Communication

Sales experience

Positive attitude

Basic computer skills

Education

High school diploma/GED

Job description

One World Fitness (Planet Fitness) seeks a Member Services Representative to deliver an exceptional member experience at the front desk in a fast-paced gym environment. You will greet members, handle sign-ups, tours, and app help while promoting Planet Fitness offerings and assisting with member updates.

The role emphasizes a positive attitude, reliability, and strong customer service skills to contribute to a welcoming Judgement Free Zone for all guests.