Member Services Pro: Front Desk & Membership Growth

Planet Fitness - TG3E/CM3; Morgan Place (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401(K) and Roth Retirement Savings

Employee Discounts

Job summary

Planet Fitness is seeking a friendly Member Services Representative to greet members, handle inquiries, process sign-ups and payments, and support club operations.

You will work onsite in a fast-paced environment, uphold the clean, welcoming atmosphere, and contribute to a positive member experience through professional service and teamwork. This role requires 18+, on-site work, and the ability to lift up to 50 lbs in a health-and-wafety conscious setting.

Qualifications

• Customer service mindset with a friendly, professional demeanor.
• Strong communication skills and a willingness to help members.
• Ability to work onsite and follow club policies and procedures.
• Basic computer skills and aptitude for POS systems.

Responsibilities

• Greet members and guests, answering questions and guiding tours when needed.
• Assist with sign-ups, billing inquiries, and membership changes.
• Process new memberships, cancellations and payments accurately using the POS system.
• Maintain club cleanliness and a welcoming, judgment-free atmosphere.

Job description

Planet Fitness is seeking a friendly Member Services Representative to greet members, handle inquiries, process sign-ups and payments, and support club operations.

You will work onsite in a fast-paced environment, uphold the clean, welcoming atmosphere, and contribute to a positive member experience through professional service and teamwork. This role requires 18+, on-site work, and the ability to lift up to 50 lbs in a health-and-wafety conscious setting.