Member Services Associate — Gym Front Desk

Planet Fitness - PINNACLE FIT CLUBS, LLC; Manassas (VA); On-site; USD 15,000 - 22,000; Full time

Benefits offered by this job

Comprehensive Medical

Dental & Vision Insurance

401(k) with company match

Paid Time Off

Free Black Card Membership

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience, handle front desk duties, and support club operations. You will greet members, process payments, and maintain club cleanliness while delivering exceptional customer service.

The role involves working in a fast-paced team, assisting with tours, addressing inquiries, and promoting memberships in a Judgement Free environment. Full-time schedule and benefits are provided.

Qualifications

• Deliver friendly, professional customer service and create a welcoming atmosphere.
• Assist members and guests with inquiries and membership options.
• Maintain professionalism and follow safety and store policies.

Responsibilities

• Greet members, guests, and prospective members with enthusiasm.
• Process POS transactions accurately.
• Keep the club clean and organized during shifts.
• Assist with club tours and promote memberships including Black Card.
• Follow PCI standards and protect member data.

Skills

Customer service

Communication

Problem solving

Cash handling

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience, handle front desk duties, and support club operations. You will greet members, process payments, and maintain club cleanliness while delivering exceptional customer service.

The role involves working in a fast-paced team, assisting with tours, addressing inquiries, and promoting memberships in a Judgement Free environment. Full-time schedule and benefits are provided.