Member Services Associate - Front Desk & Wellness Support

Planet Fitness - TG3E/CM3; Youngstown (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

PTO

401(K) plan

Free Black Card Membership

Job summary

Planet Fitness is seeking a Member Services Representative to be the first point of contact for members and guests. You will handle inquiries, process memberships and payments, and help maintain a clean, welcoming club environment.

Expect a professional, upbeat team culture with a focus on high-quality service and accurate transactions. On-site work is required in a friendly fitness setting.

Qualifications

• Prior customer service experience preferred.
• Ability to handle membership inquiries and billing questions.
• Professional, friendly and solutions-oriented demeanor.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with tours, sign-ups, and membership changes.
• Process memberships, cancellations and payments accurately.
• Maintain club cleanliness and safety throughout shifts.

Skills

Customer service

Sales ability

Communication

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Job description

Planet Fitness is seeking a Member Services Representative to be the first point of contact for members and guests. You will handle inquiries, process memberships and payments, and help maintain a clean, welcoming club environment.

Expect a professional, upbeat team culture with a focus on high-quality service and accurate transactions. On-site work is required in a friendly fitness setting.