Member Services Pro: Front Desk & Member Experience, Growth

Supreme Fitness Group; La Habra (CA); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Free Black Card gym membership

Day, evening, or overnight shifts

Career growth opportunities

Discounts on merchandise

Medical, 401k and supplemental ins.

Discounts on movie tickets, theme pars

Other member benefits

Job summary

Planet Fitness in La Habra, CA is seeking a part-time Member Services Representative to deliver exceptional member experiences at the front desk. You will respond to questions, sign up new members, conduct tours, and assist with routine updates to accounts.

The role requires 18+ years old, basic computer skills, a positive, energetic attitude, and reliability. Knowledge of club cleanliness and safety will be valued.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent preferred.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions; Check members into the system; New member sign-up; Take prospective members on tours; Facilitate needed updates to member’s accounts.
• Assist in maintaining the neatness and cleanliness of the club. Cleaning and sanitizing of all exercise equipment and Black Card spa amenities; Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule; Perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns

Skills

Customer service

18+ years

Basic computer skills

Passion for fitness

Positive attitude

Punctuality

Communication skills

Diplomacy

HS Diploma

Education

High School diploma/GED

Job description

Planet Fitness in La Habra, CA is seeking a part-time Member Services Representative to deliver exceptional member experiences at the front desk. You will respond to questions, sign up new members, conduct tours, and assist with routine updates to accounts.

The role requires 18+ years old, basic computer skills, a positive, energetic attitude, and reliability. Knowledge of club cleanliness and safety will be valued.