Member Experience Specialist (Gym Front Desk)

Saber Fitness Perris, LLC; Perris (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Planet Fitness Perris is seeking a friendly Member Services Representative to create a positive member experience at the Perris, CA club. You will greet members and guests, check them in, tour prospective members, and help sign up new members with rate calculations.

You’ll support the Club Manager with routine tasks and keep the club clean and welcoming. Qualifications include 18+ years, a high school diploma or GED, basic computer skills, and a strong customer-service mindset.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED or equivalent.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Positive, upbeat attitude and a passion for fitness and health.
• Ability to work independently as well as part of a team.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned tasks within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Positive attitude

Active listening

Communication skills

Education

High School diploma or GED

Job description

Planet Fitness Perris is seeking a friendly Member Services Representative to create a positive member experience at the Perris, CA club. You will greet members and guests, check them in, tour prospective members, and help sign up new members with rate calculations.

You’ll support the Club Manager with routine tasks and keep the club clean and welcoming. Qualifications include 18+ years, a high school diploma or GED, basic computer skills, and a strong customer-service mindset.