Member Services Pro - Front Desk & Member Experience

Planet Fitness; Atwater (CA); On-site; USD 23,000 - 26,000; Full time

Job summary

Planet Fitness in Atwater, California is seeking a Member Services Representative to deliver a superior guest experience. You will greet members, assist with sign-ups, answer questions, and guide tours of the club.

The role emphasizes reliable, punctual service, strong communication, and the ability to work well with a team in a busy fitness environment. Training and workplace privacy notice are provided.

Qualifications

• Experience in customer service preferred.
• Basic computer skills and attention to detail.
• Punctual, reliable and dependable.
• Strong communication and teamwork.
• Willingness to learn and adapt to policies.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests with exceptional service.
• Check in members and give club tours to prospective members.
• Answer phones and assist callers with questions.
• Assist with point-of-sale transactions for memberships.
• Keep front desk area and lobby clean and organized.
• Support operations with new policies and trainings.
• Maintain facility cleanliness and safety compliance.

Skills

Customer Service

Detail-oriented

Punctuality

Strong communication

Team player

Willingness to learn

Problem solving

Independent tasks

Job description

Planet Fitness in Atwater, California is seeking a Member Services Representative to deliver a superior guest experience. You will greet members, assist with sign-ups, answer questions, and guide tours of the club.

The role emphasizes reliable, punctual service, strong communication, and the ability to work well with a team in a busy fitness environment. Training and workplace privacy notice are provided.