Member Services Pro - Gym Front Desk & Member Care

TG3 Enterprises, Inc.; Salem (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness Salem, OH is seeking a motivated Member Services Representative to join our team as a Full Time Day shift. You will be the first point of contact, delivering superior member service, handling inquiries, and processing memberships in a clean, welcoming environment.

Bilingual English/Spanish encouraged; on-site required. CPR/AED and tanning certifications must be obtained within required timeframes. Join us to support a friendly, judgement-free club culture.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite, this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Reliable, punctual and dependable.
• Professional, respectful, and solutions-oriented in member and employee interactions.
• Commitment to cleanliness and creating a positive member experience.
• Ability to learn and apply company cleaning practices, policies, and procedures.
• Ability to read and follow verbal and written instructions.
• Obtain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Greet members, prospective members and guests in a friendly, and professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about Planet Fitness memberships and amenities.
• Assist potential members with tours and sign-ups.
• Promote and explain current membership specials and upgrades (e.g., Black Card).
• Meet or exceed membership and customer service goals.
• Check members into the system using club’s POS system
• Answer phones professionally and efficiently
• Process new memberships, cancellations and payments accurately.
• Follow opening and closing procedures as assigned.
• Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
• Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
• Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
• Ensure weights are returned to appropriate rack area
• Regularly walk the floor to ensure the club remains clean, organized, and safe.
• Refill cleaning stations and supplies as needed.

Skills

Customer service

Membership support

Front desk operations

Cleanliness & maintenance

Job description

Planet Fitness Salem, OH is seeking a motivated Member Services Representative to join our team as a Full Time Day shift. You will be the first point of contact, delivering superior member service, handling inquiries, and processing memberships in a clean, welcoming environment.

Bilingual English/Spanish encouraged; on-site required. CPR/AED and tanning certifications must be obtained within required timeframes. Join us to support a friendly, judgement-free club culture.