Member Services Pro - Gym Front Desk & Member Care

TG3 Enterprises, Inc.

Salem (OH)

On-site

USD 17,000 - 22,000

Full time

5 days ago
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Benefits offered by this job

Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Wellness resources
401(k)
401(k) matching
Dental insurance

Job summary

Planet Fitness Salem, OH is seeking a motivated Member Services Representative to join our team as a Full Time Day shift. You will be the first point of contact, delivering superior member service, handling inquiries, and processing memberships in a clean, welcoming environment.

Bilingual English/Spanish encouraged; on-site required. CPR/AED and tanning certifications must be obtained within required timeframes. Join us to support a friendly, judgement-free club culture.

Qualifications

  • Must be 18 years of age or older.
  • Ability to work onsite, this is not a remote position.
  • Upbeat, professional and positive attitude and strong work ethic.
  • Reliable, punctual and dependable.
  • Professional, respectful, and solutions-oriented in member and employee interactions.
  • Commitment to cleanliness and creating a positive member experience.
  • Ability to learn and apply company cleaning practices, policies, and procedures.
  • Ability to read and follow verbal and written instructions.
  • Obtain CPR/AED Certification within required timeframes.
  • Obtain Tanning Certification within company required timeframes.

Responsibilities

  • Greet members, prospective members and guests in a friendly, and professional manner.
  • Create a positive club experience by providing outstanding customer service.
  • Respond to member questions and concerns promptly and courteously.
  • Assist members with account inquiries, changes, and billing questions.
  • Provide information about Planet Fitness memberships and amenities.
  • Assist potential members with tours and sign-ups.
  • Promote and explain current membership specials and upgrades (e.g., Black Card).
  • Meet or exceed membership and customer service goals.
  • Check members into the system using club’s POS system
  • Answer phones professionally and efficiently
  • Process new memberships, cancellations and payments accurately.
  • Follow opening and closing procedures as assigned.
  • Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.
  • Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.
  • Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.
  • Ensure weights are returned to appropriate rack area
  • Regularly walk the floor to ensure the club remains clean, organized, and safe.
  • Refill cleaning stations and supplies as needed.

Skills

Customer service
Membership support
Front desk operations
Cleanliness & maintenance

Job description

Planet Fitness Salem, OH is seeking a motivated Member Services Representative to join our team as a Full Time Day shift. You will be the first point of contact, delivering superior member service, handling inquiries, and processing memberships in a clean, welcoming environment.

Bilingual English/Spanish encouraged; on-site required. CPR/AED and tanning certifications must be obtained within required timeframes. Join us to support a friendly, judgement-free club culture.

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